Instacart- Better than Sliced Bread? Part A
By Joni Johnson
A few of us gathered around the Socrates Café talking about what brought us joy. Joanne Hafner was not there. But if she had been, she would have mentioned Instacart.com. She started using it early in the pandemic because she didn’t want to go to the stores. At that time, there was a question of mask use and a reluctance to go shopping “out there”. She discovered Instacart.com and was an immediate convert.
Instacart works with a large number of stores including Safeway, Albertsons, Costco, Fred Meyers, Bed, Bath and Beyond, Staples, Target, Best Buy, the Wine Shop, Big Lots, Rite Aid, Natural Grocers, Petcoand the Vitamin Shoppe.
According to Joanne, you get two weeks free and then it’s a $99 yearly fee. When I used Instacart, I discovered there was also a small service fee – less than $3—for each order. On the Instacart website, you fill out a shopping list and decide on a tip. You have to spend $35 at a particular store to avoid a delivery fee. They offer you time windows that are available for your delivery, and then drop off the items at your door, ring your bell and then off they go.
If they don’t have a specific item, they have can substitute something with your permission. If they know they are out of a particular item when you order, they will tell you at the time of your order. Joanne ordered produce and has only been disappointed once with a too soft tomato.
Joanne says that she loves Instacart and feels that it is well worth the money. She definitely plans on continuing to use it even after Covid goes away. She feels that it saves her all sorts of time and energy so she is willing to put up with the cost and an occasional mistake. Other residents who use Instacart were all were happy with their decisions.
I decided that I needed to try this out myself. Joanne uses a computer, but I have an IPhone and Instacart provides a downloadable app, which I imagine would work just as well on any modern cell phone that provides for message texts. There is also an 800 number where people over 60 can get help with ordering, but I really think it is much easier if you have a computer. So I set up my account and downloaded the app. (They sent me the link so it was very easy).
I decided to order from Freddie’s. I ordered using my computer but during the shopping phase, the texting occurred using my phone and app. I ordered later in the day. I could have had it delivered within 5 hours but I preferred to wait until the following morning. I had loads of two-hour windows to choose from then, so I chose 11am-1pm. Later that evening, I decided to add 4 more things to the cart. It was very easy to do. In my order, they found 2 items that might require substitutions and asked me if I would accept particular substituted items just in case. During the shopping phase, I was texted with another substitution choice which I was able to work out with texts and pictures.
Before Joanne called me up and suggested this article, I had never thought about ordering on-line even though I really don’t like shopping. I kept thinking the produce or the meat wouldn’t be as good. After writing this article, I am beginning to convert. It certainly saved me time and I like to shop by computer- especially in the winter. But I realize there are other delivery options out there, so I’m going to do some more looking around before I settle on which one I want to use.
Thank you Joanne. It certainly could be better than sliced bread!
STAY TUNED NEXT MONTH FOR Part B: JONI’S GROCERY DELIVERY RESEARCH AND SELECTION ADVENTURES. This will include more input from residents as well as information about the differences between pick-up and delivery and the differences in delivery directly from Fred Meyers, Albertsons, Costco and Safeway versus delivery using Instacart.com. It will also include how the Manor provides delivery service from Fred Meyers to any of its Residents.