Posted in N&V

Journalism in Retirement

by Bob Buddemeier

 

Sometime in the current year I will retire from my positions as Editor-in-Chief and General Factotum of The Complement.  This will result in one of three outcomes: (1) The Complement disappears; (2)  It is absorbed – in some form – into the Residents Council suite of activities; or, (3) a new independent group of residents is found to take it over.  I think #1 is most likely, and I rank #2 ahead of #3 only because we have tried with very limited success to recruit new staff members.

I was curious about RVM’s newsletter characteristics without The Complement, and how they would compare with those of two other PRS CCRCs – the Portland Mirabella and the Seattle Mirabella.  The Complement routinely publishes links to the newsletters “3550” (Portland) and “The Mirabella Monthly” (Seattle); these can be found through The Complement’s Archive of past issues..

HillTopics has 20 names on its masthead (= staff directory) plus the two companies responsible for layout and design, and printing.  It is a glossy, professionally produced 12-page newsletter currently published 10 times a year and distributed to residents and prospective residents. Its content is mostly prepared by staff writers and photographers, with only an occasional contributed item. As might be expected from its role as a marketing tool, articles focus mostly on residents and resident activities, with some coverage of RVM staff and institutional activities.

The Seattle Mirabella Monthly is monthly, and carries more current and near future calendars and event descriptions than the bimonthly or quarterly publications.  In addition to its substantial staff of 41, it relies partly on contributions; 5 of the 9 bylines in the December issue were not on the masthead. Its layout is in fairly simple software (probably MS Publisher or similar); its offerings include poetry, reviews, resident experiences, and miscellaneous features.

The Portland Mirabella’s 3550 (the street address number) is the most unique publication.  In addition to being a large (36 pp.) and well-laid-out quarterly, it accepts advertising and thus has its own revenue stream, and it is on a public website rather than an intranet.  However, it is still identified as a publication of the Residents’ Association.  Articles are diverse, and almost all are by one of the 25 staff members.

One of the most interesting comparisons is of the relationship between publication support and CCRC size.  The table below compares the three “official” publications (setting aside The Complement), in terms of pages and frequency, the number of staff members listed on the masthead and the number of residences and licensed facility beds (proportional to residents, assuming comparable occupancy rates.

 

 

Newsletter pages and staff members per month per residence, three PRS CCRCs

 Publication Avg. Pages/mo.   Residences  Pages/mo./res.        Staff    Staff/residence
hillTopics 11 720 0.015 25* 0.035
Mirabella Monthly 24 400 0.060 41 0.102
3550 12 308 0.039 25 0.081
3550 = 36 per quarter Includes licensed *includes contractors

 

The ratios of pages per month per residence and of newsletter staff per residence for the Mirabella Monthly are 3-4 times the ratios for hillTopics, and those of 3550 are over 2 times.

What might it all mean?  There are various possibilities, none of them mutually exclusive:

  1. RVM is more efficient at compressing diverse material into fewer pages.
  2. Contractors make a greater contribution to RVM staff than assumed.
  3. There are fewer journalistic volunteers at RVM than elsewhere
  4. RVM residents are relatively underserved in terms of local information.

Based on my experience with The Complement, item 3 could definitely be a factor, and this would drive up the effects of #1 and #4.  In addition, item 4 was one f the reasons for founding The Complement in the first place.

Should anything be done about the disparity in numbers?  RVM’s have been higher in the past – the 2018 December issue had 33 names on the masthead, and at that time layout and design were done in-house rather than by a contractor.

There is a possibility that the differences simply reflect community characteristics.  The Mirabellas are both single-building high-rises, which may create a tighter community and more interest in local news than does RVM’s dispersed Independent Living plan.

Another, non-physical, community characteristic may be competition among activities at RVM.  Since 2018, the Department of Community Engagement has been formed and now offers many activities.  The Wellness Department has also increased its offerings.  With all of the new activities available, it is reasonable to assume that some potential volunteers may be deflected from the more traditional activities, like journalism.

If RVM’s pages/month per residence are to be doubled or tripled, either hillTopics will need to grow, or another publication such as The Complement will need to be added. An expanded hillTopics implies a greater diversity of content, and either a larger staff or more reliance on contributors. Any of these approaches will require significant changes in both policy and practices.

 

What’s New in January

Interested in previous issues?  The Archive menu item has a dropdown menu with three items.  For a specific issue, go to the Previous Issues page.  For a general review, go to the News & Views page or the Arts & Info page.  Scroll to the bottom of the page.  In the center is a “Load More” link.  Click this to display past articles.

https://thecomplement.info

NEWS & VIEWS

A Christmas Fable, Past and Future by Bob Buddemeier

Journalism in Retirement, by Bob Buddemeier

ARTS & ENTERTAINMENT

 

White Darkness — Book Review, by Bonnie Tollefson

It Went Very, Very Wrong, by Eleanor Lippman

The Library in January: CHINA, by Debbie Adler 

NIT WIT NEWZ — January 2025, by A. Looney

Events & Opportunities

Concerts and Performances January-February  2025, submitted by Mary Jane Morrison

3550:  the Portland Mirabella quarterly magazine (most recent issue) Click Here

Mirabella Monthly, Newsletter of the Seattle Mirabella (December issue) Click Here

 

 

A Christmas Fable, Past and Future

by Bob Buddemeier

Having survived another holiday season, as we gaze into the future we see the ominous shadow of a soon-to-be recurring seasonal dilemma: the fate of Santa’s workshop, stables, seasonal labor housing, and luxury mansion (he has to be a trillionaire to give away all those gifts, so he’s not going to live in a single-wide, is he?). The thing is, the traditional location of all of this is the North Pole, which means that Santaville is perched on a layer (maybe 6-10’) of ice that floats about 14,000 feet above the floor of the Arctic Ocean. That has to support the whole enterprise – livestock, infrastructure, permanent and seasonal helpers, energy resources for 6 months of 24/7 darkness, etc.

The implications are extreme. Global Climate Change is warming the ocean and the air, and the rate of Arctic warming is 4-5 times greater than the rate for the rest of the planet. A summertime ice-free Arctic could happen on a time scale of years. Ker-splash. 

We tend to think of Santaville as something occurring in winter, at the extreme of snow season (e.g., at right). But it’s not Brigadoon; it doesn’t appear on Christmas eve and vanish on Boxing Day.  The elves are working their tiny tails off year around to fill up the toy warehouses, which means that ice is an essential support at all times. BUT, it is going away (compare Sep 24 with Sep 94 below – less abundant and thinner). Thinner ice and less of it is all that floats between Santaville and 14,000’ of ice water.

The worker elves are busily constructing pontoon barges to provide enough solid surface for manufacturing and animal husbandry, but it looks like Santa is going to have to scale back the mansion, and there is no hope of having a long enough solid surface for the reindeer to have an adequate take-off and landing strip. Marine, or at least amphibious, operations seem inevitable. ElfStrong, Santa’s elite security force, has recruited a detachment of marines, the Real Seals. Fortunately, there turned out to be no truth to the rumor that ElfStrong was going to occupy Murmansk while the Russians were distracted.

Initial negotiations with COMSUBPAC as a possible replacement for NORAD in Santa tracking seem to be trending favorably, which could solve the thorny pole-to-continent transition problem. However, issues remain to be resolved with regard to cross-beach launch trajectories and delivery of soluble treats. Concern about leaving lots of wet and salty hoofprints across the rooftops provoked consideration of hiring some of the many unemployed polar bears instead of reindeer (on Growler, on Bruin…). However, the bears’ predilection for raiding garbage cans rendered the approach problematic, so it was with great relief that Santa’s staff discovered that reindeers knew how to swim.

Sadly, Rudolph has been laid off due to the strong absorption of red light by seawater, and headhunters (not trophy hunters) are scouring the Northland for blue-nosed reindeer. The marine mode of travel, however, does provide Santa with an extra coating of protection against the thoughtless householders who leave a fire burning in their fireplace.

Finally, in view of the hazards of climate change and the pressing need for decarbonization, Santa will henceforth be gifting naughty children with small silicon panels instead of lumps of coal.

Let us all hope that arrangements can be made to defuse the existential threat posed by climate change to our precious cultural Christmas traditions so that we may wish happy future Christmases to all, and may your New Years be rewarding to whatever degree circumstances permit.

                                                                                                                                                                                

Reindeer know how to swim!

Ray Trombley:  A guru for Disaster Preparedness

By Joni Johnson

The depth of background of so many of our residents never ceases to amaze me.  Ray Trombley is another example.  When I first met him, he mentioned that he had been a customs officer for the Air Force in Korea.  But actually, that is just the tiny tip of the iceberg.

Ray joined the Air Force (AF) just out of high school.  So, this story is really about the evolution of a teenager growing into a law enforcement career and ending up as the head of the disaster preparedness program (now called “business continuity”) for a $20 Billion bank in Hawaii, with operations from New York City to Singapore.

Although Ray started his AF career as a high school graduate, he had earned an Associates Degree in the Administration of Justice and a Bachelors Degree in Behavioral Psychology before his seventh year of service; and then six years later, a Masters Degree in Public Administration, and somewhere in that 25-year career, he was selected to attend the FBI National Academy in Quantico, VA.

Ray was born and raised in Northern Maine – only the St. John River lay between his house and Canada.  Being the youngest and the first in his family to attend college, his parents were very disappointed when after one week into his freshman year at the University of Maine, he decided he needed to see more of the world. He quit school and called the Air Force Recruiter.  His AF career began with an assignment to the Philippines as a Military Working Dog Handler.  During his tour, he was promoted to Staff Sergeant and became the Kennel Support Supervisor for the largest MWD Kennels in the Air Force.

In his follow-on Stateside assignment, he was the on-the-job training administrator for security police squadron at Loring Air Force Base in Maine.  While there he went back to U of M (night school) and got his bachelors degree and was subsequently accepted for the Air Force Officer Training School.  He was now a Mustang (military slang for an enlisted person who becomes a commissioned officer).  Because of his experience, he was reassigned to the Philippines  as a Law Enforcement Watch Commander with 350 security police officers under his supervision.  One year later, he was assigned as the liaison officer helping to solve problems between the military airfield and the local government and citizenry During this tenure, he responded to several military aircraft crashes within 50 miles of Clark Air Base, often being the first on scene.  He also responded to three major pipeline fuel spills, and coordinated relief supplies for hurricane and flood victims.

In Korea he was the US Forces Customs Officer supporting the Status of Forces Agreement (SOFA) with the Republic of Korea.  There, the US military and UN Forces were (are) bound by the SOFA to abide by Korean customs laws, but it was the US military’s responsibility to enforce those laws. This was his responsibility.

After Korea, Ray was assigned to the Pacific Air Forces Command (PACAF) in Hawaii..  There, he was head of training for the security police throughout the Pacific, including Hawaii, the Philippines, Japan, Korea and Alaska.  This job included managing the only Stinger missile program in the Air Force.  After the training gig, he  became the PACAF Security Police Inspector General for four years.  His last assignment was in Guam as an International Geopolitical affairs officer. The four officers assigned to that office monitored events in South Asia, East Asia, Oceania and Australia and speculated on the impact of events for the AirForce commander. He and his two office mates gathered evidence and exposed a spy – their boss.

After Guam, he returned to Hawaii in 1995 to retire.  His first civilian job was as the Director of Safety and Security for a 100 bed hospital with 17 satellite clinics. There, he developed a number of emergency response plans over the two years he worked at the hospital. And finally, in 1998, his career path took him to a Hawaiian bank that had offices in New York, and subsidiary banks in Arizona and throughout the Pacific.  He was the Disaster Preparedness Manager and the first order of business was to prepare for Y2K.  The goal was to be able to continue banking operations without computers.  While a tech team worked on the computers, Ray and his team worked with people developing manual banking procedures.  Together, over $40 Million was spent on mitigation and planning.

After dealing with potential fallout from Y2K (which if you remember, never happened, primarily because of the mitigation efforts around the globe), Ray continued in his job developing disaster plans for all of the bank’s 504 operating locations.  The plans prepared them for hurricanes, earthquakes, tsunamis, fires, mass shootings, and political unrest in third world countries where they had operations.  This could require the evacuation of expats using mercenaries they had on retainer.  When the Department of Homeland Security was created after 9/11, FDIC and FRB Bank examiners requested Ray send his best practices  to them for their use. And believe it or not, he developed a Pandemic Response and Recovery Operations Plan in 2006. His CEO at the time encouraged the sharing of their plan templates with competitors. His edict was “shame on us if we gain an advantage over our competitors because of a disaster.”  Ray was certified a Business Continuity Professional by the Disaster Recovery Institute International in 2002, and then as a Master Business Continuity Professional in 2006.  He currently maintains that certification.

Early in his tenure at the bank (2000-2001), Ray was the founder of two not-for-profit professional associations in Hawaii. One was the Contingency Planners of the Pacific, which included planners from government agencies, businesses, public and private schools, and religious and cultural organizations.  The second was the Financial Industry Liaison Team, which focused on mutual support agreements between banks in Hawaii during disasters.  The FILT concept was adopted by the FDIC and FRB and became known as the Financial Industry Resilience, Security & Teamwork (FIRST) plans in 2003, i.e. ChicagoFIRST and 11 others throughout the country.

Ray’s opinion is that there are really only two serious disaster concerns here at the Manor.  The first is fire and the second is earthquakes.  But then, Ray adds that we are in the airport’s flight path.  In a major earthquake, people might be caught in buildings and with the fire department responsible for the city, it might have trouble reaching us for a while.  One option might be to provide selected staff member with special training for emergency response.  Another idea would be for PRS to provide Emergency Planning services to all of its CCRC’s by hiring a certified planner to work with each CCRC for a month on a rotating basis to develop contingency plans   Once the plans are in place, the PRS Planner could conduct refresher training, annual reviews and facilitate exercises for RVM and PRS properties.

Ray is impressed with our READY group and the interest of our community to learn more and be more involved.  While it is each resident’s responsibility to be prepared for emergencies, the role of READY resident coordinators is limited to providing  communications to their assigned apartments and cottages. Right now, many floors/neighborhoods have only one coordinator.   He would love to see two coordinators per floor/neighborhood.  Having two would increase the likelihood of at least one being on campus during an emergency.

Totally aside from his involvement with our community in a number of ways, how lucky we are to have Ray’s expertise here at RVM.

 

What’s New in December

Interested in previous issues?  The Archive menu item has a dropdown menu with three items.  For a specific issue, go to the Previous Issues page.  For a general review, go to the News & Views page or the Arts & Info page.  Scroll to the bottom of the page.  In the center is a “Load More” link.  Click this to display past articles.

https://thecomplement.info

NEWS & VIEWS

Green Goes to Portland…and Comes Back Greener by Bob Buddemeier

Still Happy — and Healthy Again, by Bobbie and Tom Merrill

Ray Trombley: A Guru for Disaster Preparedness, by Joni Johnson

A Local Perspective on Climate Action, by Bob Buddemeier

ARTS & ENTERTAINMENT

Around the Manor, photos by Reina Lopez

Anagrams, by Connie Kent

The Death of the Sushi Run, by Eleanor Lippman

The Library in December: Sleigh Bells Ring! by Debbie Adler 

NIT WIT NEWZ — December 2024, by A. Looney

Events & Opportunities

Concerts and Performances December 2024-January  2025, submitted by Mary Jane Morrison

3550:  the Portland Mirabella quarterly magazine (most recent issue) Click Here

Mirabella Monthly, Newsletter of the Seattle Mirabella (December issue) Click Here

 

 

Green Goes to Portland…and Comes Back Greener

by Bob Buddemeier

 

On November 1st, the RVM van, with Drew Gilliland at the helm, set out through the rain for Portland. Aboard were executive director Dave Keaton, Gini Armstrong (the chair of the RVM Green team), Alysse Furukawa, and Bob Buddemeier. The destination: a meeting at the Rose Villa Senior Living Community, entitled “Climate Resilience Summit.”

The conference was sponsored by a consortium of Green Teams from six Portland-Area CCRCs (including two PRS facilities) that have been working together for over five years.  We’ve described RVM’s discovery of this group before (https://thecomplement.info/2024/08/13/climate-resilience/) – starting out to collaborate on sustainability-oriented projects, they shifted their focus to Climate Resilience when the expanding threats posed by Climate Change made it clear that sustainability was not a realistic goal.

Climate Resilience is the capacity of individuals and institutions to resist and recover from damages inflicted by changing climate. Ideally, it includes both mitigation of and adaptation to the effects of climate change.

The consortium has identified, and is in the process of implementing, a wide range of Resilience-building practices.  Their Best Practices document contains multiple recommendations and examples of actual accomplishments in several categories:

  • Energy Source and Use
  • Food
  • Transportation
  • Land and Water Use & Biodiversity
  • Waste Reduction and Recycling

These goals and suggested methods provided the background and organizing themes for the meeting, which consisted of:

  • A keynote lecture on “Housing, Health and Heat”
  • An interview with two CCRC CEOs about innovations on their campuses
  • Breakout Sessions where mixed CCRC residents exchanged ideas
  • Wrap-up session: each campus administrator presented two top take-aways.

The RVM group was uniformly impressed with the attendance and organization of the meeting, and the enthusiasm and diversity of participants. Particularly noteworthy was the atmosphere of cooperation; even when asked specifically about conflicts, the participants uniformly described amicable collaboration and mutual support among residents, and between residents and administration

To solidify the contacts and progress made, a follow-up Zoom meeting was held on November 18, with Gini Armstrong, Laura Monczynski, and Bob Buddemeier participating along with members of the Consortium Executive Board. Possibilities for future meetings and expanded collaborations were discussed.  Following discussion of communication needs, Gini, Bob Buddemeier, David Rikert (Terwilliger Plaza), Gary Smith (Willamette View) and Steve Higgs (SAGE) were appointed to discuss the possibility of establishing a Consortium website; they will report to the January Zoom meeting of the Consortium Executive Board.

Overall the Summit meeting and contacts before and afterward have stimulated a rapid growth in information exchange and cooperation with other CCRCs that will strengthen and influence local Green Team initiatives that are currently being developed and refined.  As a result of RVM Administration input to the Green team and these growing external connections, a revised description of the Green Team and its activities has been prepared for posting on MyRVM in the Activities & Amenities menu section.

 

Still Happy — and Healthy Again

By Bobbie and Tom Merrill

In May of 2023, we sold the treasures of two people collected over a period of 84 years, along with our home, and moved our remaining things into RVM. We had bought into our Manor Unit sight unseen and quickly noted that there were a large number of ‘old’ people here, along with their various aging markers, including walkers, canes, and scooters.

Within a few days, we had a good laugh about our lack of awareness that we not only fit in perfectly, but were also not even close to being the youngest ones here! Plus, we loved the upbeat, friendly, and helpful attitude of everyone from staff to residents. We were already happy here and congratulated ourselves on our wise decision to be a part of this community.

By June, we had signed up with the delightful Dr. Rushton and Veronica Burke, along with Mercy Flights as advised by others and had also met most of RVM support staff. We were in the midst of completing the final touches on our Manor unit and felt ready to participate in the upcoming Olympic games. So, after our daily lunch and cribbage in the Deli, we decided to brush up on our ping pong games, since I can no longer compete on tennis or Pickleball courts, and Tommy (Tom to others), a past ocean paddler, marathoner, rugby, soccer, football, and volleyball player was also slowing down.

Five minutes into our ping pong warm-up, Tommy’s athleticism kicked in, and he went for a ball out of reach. His shoe caught and down he went, hard, on the ping pong room floor. I screamed and people outside the room began to scurry in all directions. Tim Miller called for the security team, who arrived with amazing speed and called Mercy Flights. We were soon in an ambulance on our way to Asante hospital, where good doctors fixed his broken femur and their wonderful nursing and support staff cared for us with triple A+ quality.

Tom and Bobbie watch the US Open in the Health Center while Tom’s hip heals.

When it came time to transfer Tommy to an Inpatient Rehab Center, the staff who had bonded with us made a strong recom-mendation that we not go anywhere but to the RVM Health Center, since it’s the best in the valley with a 5-star rating. They didn’t know we were residents.

The transition went smoothly and Tommy was gently turned over to the competent care of our RVM Health Center. Neither of us realized at the time that he would be there for five weeks, but the staff made it bearable. Everyone in the Health Care Center, from the top administrative staff to those keeping the daily program running, was exceptional.

The nurses, physical therapists, and support staff were, without exception, competent, helpful, willing, and friendly. We even felt so relaxed and cared for as demonstrated in our photo, that it felt bittersweet when it was time for Tommy’s discharge. We happily see many of these Health Center staff passing through during our resumed daily lunches and cribbage in the Deli.

Tommy has since joined the group sporting walkers before graduating to a cane, and I also purchased my first cane to help me maneuver with the neuropathy in my legs. This is definitely our group and place, and we are so happy that we moved to the Rogue Valley Manor retirement community.

 

The Children Don’t Want It!

By Bob Buddemeier

As a retirement community FHC (Frequently Heard Complaint), it’s right up there with mental or physical disability and the quality of the food.  After a lifetime of collecting really cool stuff, people find out that their offspring have zero interest in inheriting it. It’s bad enough when the “it” is Grandma’s set of crystal goblets or Uncle Milt’s collection of lapel pins.  It’s when the ungrateful wretches don’t give a rat’s patootie about family history and connections that it really gets personal.

If you are like most RVMers, you have several shoeboxes of family memorabilia that you have somehow been unable to downsize.  With the recent birth of a great-grandson came the realization that I am an ancestor.  And the realization I was the last family member alive to have known my father’s parents and all of his siblings and their families. And further, I had the part realization, part assumption that nobody cared.

BUT!! Lo and behold, there appeared granddaughter Remy, encouraging me to donate a tube full of spit because she wanted to find out about my/her DNA. It turned out that she had become intrigued by family history because of her other grandfather, who had, shall we say, been cast in a different mold.

Hoo Boy, I thought, here’s a live one – package those papers!  But then the laggard but logical part of my brain perked up and said:  “Waitaminute.  What is Remy going to make of a bunch of unlabeled photos and letters signed with initials?  It needs context and organization.”  Oh, yeah.

So, I found myself enrolled in 3 online genealogy sites, and struggling to crawl up the trunk of my beetle-infested family tree. It was surprisingly hard going – but I was not alone.  To my wonder and amazement, Rita Derbas appeared, riding out of the west and wearing the hat (she has many) of the lead sprout of the RVM genealogical tree (a.k.a. the Trace Your Ancestors Genealogy Group (TYAGG) – see the activities and Amenities page in MyRVM, or Bits & Pieces).  Rita has been digging into her roots for over 40 years, and is part of the group that started TYAGG back in the pre-covid days.

Rita pointed out some tree-climbing residents to consult, and invited me to the meetings of TYAGG – 4th Monday of the month, 2:00 p.m. in the Cascade Room. She also urged me to join the Rogue Valley Genealogical Society (RVGS). [3405 S Pacific Hwy, Medford, OR 97501; 541-512-2340; https://rvgslibrary.org]

Relevant Digression:  The RVGS sets aside time once a month for TYAGG to visit with their genealogists. RVGS membership is a Good Deal for individuals if you are going to pursue the hobby actively.  Membership is not particularly costly, and it carries with it access to a library of national as well as local information, one-on-one tutorials, lectures, and access to most of the online genealogy programs – including some that have pretty high charges for private memberships. Rita has accompanied me there twice – for a tutorial and a tour, and then for a lecture/demo on website use.

About the RVM aborists, or arboreals.  Because of Monday conflicts I’ve only been able to attend one meeting, but I learned quite a bit.  Including the taxonomy of genealogists: there are the deep time types who want to push further and further back in their lineages,  and there are the lets-get-acquainted folks more interested in fleshing out details about recent antecedents.  In terms of research style, there are the hard-core purists (nothing used without seeing and documenting the original source) and the good-until-disqualified people.

My meeting with the group –  there were 9 people (total membership is about 20), which was a good size for conversation. We traded information on what we were trying to do, how we were going about it, and the problems being encountered (and sometimes solved).  And, of course we talked story about the interesting family members, which leads me to conclude with the following HINT:

If you want to pique the interest of your children, or especially the grandchildren, find a relative who was notorious, scandalous, or just plain peculiar. My daughter got into a discussion with a co-worker about who had the most interesting family.  She appealed for help, and I sent her information on my father’s cousin who had been a soldier of fortune; among other exploits he had flown a fighter for the Republic in the Spanish Civil War.  That was good enough to beat out her colleague’s uncle, a former gun-runner for the IRA.

Give it a try – find out what might be nesting in your tree.

 

 

 

 

 

 

DID YOU KNOW?  We almost have a post office right here on campus

By Joni Johnson:  An interview with Belle McBee

I had to send a letter as certified and return receipt requested.  I was not looking forward to going to the post office.  By some miracle, a friend told me that the Front Desk could actually do most things that the post office does including certifying a letter.  So I decided to find out all that our Front Desk can do for us re mail services.  I was flabbergasted.  Here is what I learned from Belle.  It turns out that they can also provide services for UPS and FedEX.

Aren’t we lucky that we live at the MANOR.  Enjoy!!!

USPS

  • They have booklets of stamps including 2 or 3 different designs, and even more around Christmas time.
  • Because RVM has a business license with the postal service, most mail requests receive a business discount.
  • They have a metering machine which means that if you have letters and cards that you want sent using the meter, you can actually save up to 4 cents per letter.
  • They send certified and return-receipts-requested mail.
  • They send mail by both ground and priority.
  • If you have boxes to send, they can help with the packaging. (They don’t supply boxes, but they can help with taping, etc. )
  • They can send international letters and some large envelopes using the meter machine.  However, they cannot send any international packaging because of customs issues.

UPS

  • They are considered a drop-off for UPS.
  • They also do UPS ground shipping.

FedEX

  • They are a drop-off place for FedEX.
  • They can send both ground and express FedEX, as well as International Express
  • They can send overnight FedEx as long as the shipment is turned in Monday-Friday before 1 PM.
  • They can help with paperwork for FedEX.

Technology, Economy, and Satisfaction

As RVM continues to struggle with balancing resident satisfaction with fees, and resident satisfaction with quantity and quality of service, other organizations are struggling with the same challenges.  Sharing ideas and information can help to identify successful measures and avoid mistakes.  The article below addresses some issues that are current at RVM.  It is reprinted from the LeadingAge website (https://leadingage.org/); LeadingAge describes itself as: “LeadingAge is a community of nonprofit aging services providers and other mission-driven organizations serving older adults.”  — RWB

September 25, 2024

What McDonald’s and Shake Shack Teach Senior Living About Tech and Staffing

https://leadingage.org/what-mcdonalds-and-shake-shack-teach-senior-living-about-tech-and-staffing/

BY Scott Code
Technology evolves staff roles and provides more time to care for older adults.